Starfish by EAB


Starfish for Students

Starfish is an Early Alert retention tool that supports student academic success. Starfish simplifies communication between students, faculty and support services. Through Starfish, you can connect with a network of faculty and staff who directly support your success at CCC. Starfish notifications are sent to your CCC email or may be viewed on your Starfish Profile Dashboard.



    Early Alert notifications called “Flags”allow instructors to give you the opportunity to succeed through awareness by identifying concerns, such as frequent absences, missed assignments, low scores or  possible failure in a class.


Starfish also allows instructors to give praise or “Kudos”to celebrate your success or improvement in a class.



Referrals” are used to direct you to a particular student service on campus and connect you to people dedicating to helping you.



 Notifications are sent to your CCC email or may be viewed on your Starfish Profile Dashboard.

Your Right to Know

right to knowThe only members that will be able to view a raised flag will be the instructor that raised the flag, advisors and members of the college that are associated with the flag, and yourself.  


right to knowStarfish flags are raised in support of you, not against you.  If you receive a flag, you are not "in trouble". You are encouraged to respond and take action on your instructor's concerns.


right to knowStarfish data is protected under the Family Education Rights and Privacy Act of 1974 (FERPA).


right to knowTracking Items (Flags, Kudos, Referrals) are part of your student record.

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Irregular Attendance

If you have an onsite class, make sure to show up. If you are online, be sure to participate. This flag is a reminder to stay engaged, whether you are onsite or online.

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In Danger of Failing

This flag is here to support you and raise awareness about how you are doing in the class. There are many options to consider when you see this flag, such as connecting with people in your success network, taking advantage of resources like coaching and tutoring, and creating an action plan with your instructor.

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Missing Submissions

Classwork is essential for your grade, so be sure to always turn work in. However, if you forget, this flags is here to remind you of the coursework offered in your class.

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No Participation/No Show

This flag will be raised during the first week or two of the semester to remind you that classes have begun if you have not yet participated.

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Recommend Withdrawal

While there is no mathematical way to pass the class in which this flag was raised, we still want to support you by helping you plan for the next semester. Please reach out to Financial Aid and your advisor to plan for the future!

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Raise Your Hand

Need help? Let us know! Here are the options:  1. I Need Help  2. I Need Help Choosing a Major  3. I Need Help in a Course  4. I Need Help Paying for College Log into your Starfish account select the 3 lined menu at the top left of your screen, and select "Raise Your Hand" - We will connect with you as soon as we can!


Student Resources

The following resources are available to students to download:



Contact Info

CCC Help Desk
Call: 575.769.4969
Toll free: 1.800.769.1409

Hours of Operation:
Monday – Thursday: 7:00 a.m. – 6:00 p.m.
Fridays: 7:00 a.m. – 4:30 p.m.
Interim: 7:00 a.m. - 5:00 p.m.