SARA Complaint Process

CCC is committed to student success and determined to make sure that all students are treated respectfully and fairly.

It is important to us that all student complaints be heard promptly and accorded the full measure of consideration. Compliments are also welcome! 

SARA Complaint Process

Clovis Community College (CCC) participates in the National Council for State Authorization Reciprocity Agreements (NC-SARA). This SARA complaint process applies only to complaints related to CCC distance education courses offered under NC-SARA.

Students must first complete all applicable institutional complaint and grievance procedures as outlined in CCC policies and the Student Handbook prior to initiating a SARA complaint.

If the complaint cannot be resolved at the institutional level, students may submit a written complaint to the New Mexico Higher Education Department (NMHED), the New Mexico State Portal Entity for NC-SARA. Complaints must be submitted using the official NMHED Student Complaint Form within two (2) years of the incident giving rise to the complaint.

NMHED will review the complaint to determine whether it falls within the scope of NC-SARA. If accepted, NMHED will facilitate communication between the student and Clovis Community College to support resolution.

Complaints related to grades or student conduct are governed by institutional policies and are not reviewed through the NC-SARA complaint process.

For additional information about NC-SARA, students may refer to the NC-SARA Complaint Process.

New Mexico Higher Education Department (NMHED)

New Mexico SARA Coordinator
2044 Galisteo Street, Suite 4
Santa Fe, NM 87505
(505) 476-8411

Clovis Community College has been approved to participate in State Authorization Reciprocity Agreements.