SARA Complaint Process

CCC is committed to student success and determined to make sure that all students are treated respectfully and fairly.

It is important to us that all student complaints be heard promptly and accorded the full measure of consideration. Compliments are also welcome! 

If you're a distance education student, please note that CCC is a National Council for State Authorization Reciprocity Agreements (NC-SARA) approved institution, and complaints can be submitted to the New Mexico Higher Education Department. For more information on NC-SARA and this process, please visit our Student Appeals page. Please visit NC-Sara Complaint process for more information.

At CCC, we believe in student success and ensuring that student concerns are resolved, and we are committed to making every effort to resolve student complaints in a timely fashion. If you have followed the formal grievance policy, and you feel your complaint is still unresolved you can file a complaint with the NM Higher Education Department.


July 13, 2021

Clovis Community College
417 Schepps Blvd
Clovis, New Mexico 88101-8381
United States

Current participating period 7/15/2021-7/14/2022

Dear Robin Jones,

On behalf of the National Council for State Authorization Reciprocity Agreements (NC-SARA), I am pleased to welcome Clovis Community College as an institutional participant in SARA. Your institution will be listed on our website ( as a participating institution.

Institutional Requirements to Maintain Participation
The National Council for State Authorization Reciprocity Agreements (NC-SARA) was established to help expand students’ access to educational opportunities and ensure more efficient, consistent, and effective regulation of distance learning programs.

Two critical components of our mission are:

1.      to assure students are well-served in a rapidly-changing education landscape, and

2.      to increase the quality and value of higher education credentials earned through distance learning programs.

SARA increases administrative efficiency and lowers the costs of obtaining authorization to provide postsecondary distance education in states that join. These benefits result in increased access as institutions like yours are able to make their academic programs more widely available and accept enrollments from students in all states except for California without additional work to seek state authorization.

But increased access and efficiency will mean little if they are not accompanied by high quality. That is why all SARA institutions annually commit to several requirements designed to ensure that courses and programs they offer through SARA provide high-quality learning opportunities that can help students reach their goals as well as to ensure appropriate consumer protections for students.

Institution staff working with SARA are encouraged to read the SARA Policy Manual ( and ask questions regarding policies about which they have concerns. We welcome your comments, questions, and concerns at

Using the NC-SARA Approved Institution Seal
Use of the NC-SARA Approved Institution Seal is encouraged to inform students of participation SARA. The institution seal may be downloaded at The following language must be used with the NC-SARA Approved Institution Seal: “(Name of institution) has been approved to participate in the National Council for State Authorization Reciprocity Agreements.”

Thank you for joining us in this work and best wishes for your continued success.

Lori Williams
President and Chief Executive Officer
National Council for State Authorization Reciprocity Agreements